14.1 – Legal right of withdrawal
Right of withdrawal
To exercise your right of withdrawal, please inform us thereof in the form of an unequivocal written declaration, in particular by means of an email to the following address: email@example.com or by telephone at +377 97 70 45 35 (Calls not subject to additional charge, except for any which may be charged by your operator) or by completing the following contact form.
The withdrawal period is observed if you send your letter informing us of your decision to exercise your right of withdrawal before expiry of this withdrawal period.
Effects of withdrawal
If you decide to withdraw from the Contract, we shall repay to you all sums paid, including the delivery costs (except for additional costs relating to the choice of delivery method other than the standard delivery method which we offer you, the latter being the least expensive method), as rapidly as possible. The repayment method will be the same as the payment method you used when you made the initial transaction. Such a repayment will never give rise to any costs payable by you. Irrespective of the foregoing, we may delay repayment until we have received the returned products, or until you have produced proof that they have been returned, and the earlier of these dates shall be used.
Please return the products in question as rapidly as possible, and in any event within a period of 14 days of communication of your decision to withdraw from this Contract. The period is observed if you return the product to us before the 14-day period has expired. Direct costs incurred as a consequence of the return of the products will be payable by you.
You are liable only with regard to a depreciation of the value of the products resulting from handling operations other than any which are required to ascertain the nature, characteristics and operation of these products.
14.2 – Contractual right of withdrawal
In addition to the legal right of withdrawal granted to consumers, mentioned in clause 14.1 hereinbefore, you have the possibility of returning any product to us within a period of 30 days of the date of the Confirmation of shipment of the order.
If products are returned under the contractual right of withdrawal after expiry of the legal withdrawal period, the repayment will relate only to the value paid for these products.
The delivery costs will not be repaid to you. You can exercise your legal right of withdrawal pursuant to the provisions stipulated in clause 14.1 hereinbefore. However, if you inform us of your decision to withdraw from the Contract after expiry of the legal withdrawal period you must in all cases return the products to us within a period of 30 days from the Shipment Confirmation.
14.3 – Returns of defective products
If you consider that the product is not compliant with the Contract when it is delivered, you must contact us immediately using the form for this purpose, informing us of the characteristics of the product in question, and the nature of the defect; you can also call us at +377 97 70 45 35 (Calls not subject to additional charge, except for any which may be charged by your operator). We shall then inform you of the procedure to be followed. Or you can contact us at firstname.lastname@example.org.
We shall examine the returned product in detail, and shall inform you by email, within a reasonable period, whether the product can be exchanged, or whether you are entitled to a reimbursement (if applicable).
We shall make the reimbursement or exchange the product as rapidly as possible and, in all cases, within a period of 14 days after the date on which we have confirmed to you by email that you are entitled to a reimbursement or to an exchange of the product in question.
If a defect or damage is established, the returned products will be reimbursed in full, including the delivery costs which you have paid and the costs incurred for the return. The repayment method will always be the same as the payment method used for your purchases.
All rights which you hold under the regulations in force will be always be protected.
14.4 – « Change of size »
Notwithstanding the provisions of article 15.1, if you consider that the size of the item which you have purchased is not suitable for you, independently of your legal and contractual rights of withdrawal, you can ask for this item to be changed. When the change of size request has been made and the return method selected, you can return the item. You must always return the product as rapidly as possible, and in all cases within a maximum period of 14 calendar days after the change request on the website. Neither of these two options will give rise to any additional cost for you.
Please note that 14 days after the change of size request, if you have not returned the item which was purchased first, the request will be refused.